Shipping and Returns
CONTACT US
Email: customerservice@ariesarise.com
Monday to Friday 10am–5pm gmt
We try to respond to all email enquiries the same day, but we are a small team so it can take up to 24 hours during busy periods.
SHIPPING
All orders shipped DHL Express, timed and tracked.
UK Orders £7.50 | 3-4 days
Europe €25 | 3-7 days
All fees, taxes and duties are included in the price of items purchased on the website. You will not be charged anything extra on delivery.
US $15 | 3-7 days
Delivered Duty Paid.
Japan ¥6,000 (orders under ¥15,000), ¥4,500 (orders ¥15,000 and above) | 3-7 days
Delivered Duty Paid.
Worldwide $30 | 3-7 days
Delivered Duty Paid Australia, South Korea, New Zealand.
Goods shipped from United Kingdom.
Shipping Terms and Conditions
• Please refer to our full Terms and Conditions for further information on shipping
• We use DHL Express International delivery services for all online orders
• Should there be a delay or any issue with your delivery, please contact customerservice@ariesarise.com for help in resolving the problem.
• International orders may be subject to customs clearance procedures, which could cause delays beyond original delivery estimates.
• When ordering from Aries Arise you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
RETURNS & EXCHANGES
You have 14 days, from the date you received your order, to return or exchange your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging. We do not accept returns on underwear, socks and jewellery.
All orders include a DHL return label.
Please visit our Returns Portal to book a return. For refunds the cost will be deducted from the refunded amount.
Returns
The return cost for a refund using the DHL label provided is:
UK | £7.50
Europe | €25
US | $20
Japan | ¥6,000
Worldwide | $30
The cost will be deducted from the refunded amount
Exchanges
UK | FREE
Europe | €25
US | $20
Japan | ¥6,000
Worldwide | $30
Alternatively, you can choose to return yourself using a different method.
Returns Terms and Conditions
• Please refer to our full Terms and Conditions for further information on returns
PACKAGING
Most orders will be shipped in an Aries branded box with one or two Aries stickers inside.